Privacy Policy

Last updated: April 2026

AirCounsel ("we", "our", "us") provides an AI-assisted intake and reporting system designed to help UK immigration firms assess client suitability and improve operational efficiency. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, intake form, or reporting tools.

We comply with the UK GDPR, the Data Protection Act 2018, and applicable ICO guidance.

1. Data We Collect

1.1 Information you provide

• Intake form responses
• Contact details (name, email, phone)
• Case-related information submitted voluntarily
• Firm details when booking a walkthrough

1.2 Automatically collected data

• Device and browser information
• IP address and region
• Pages visited and interaction data
• Cookies essential for site functionality

We do not collect special category data unless you explicitly provide it through the intake form.

2. How We Use Your Data

• To generate intake assessments and sample reports
• To provide walkthroughs and respond to enquiries
• To improve system performance and user experience
• To maintain security and prevent misuse
• To comply with legal obligations

We do not sell or share personal data with third-party advertisers.

3. Lawful Basis for Processing

• Consent — when you submit an intake form
• Legitimate interests — improving our services, ensuring system security
• Contract — when you request a walkthrough or engage with us commercially
• Legal obligation — where required by law

4. Data Retention

• Intake submissions: up to 30 days unless a firm relationship is established
• Walkthrough enquiries: up to 12 months
• Operational logs: up to 90 days

You may request deletion at any time.

5. Data Sharing

• UK-based service providers supporting hosting, analytics, or security
• Law firms you explicitly choose to engage with
• Regulators or authorities where legally required

We do not transfer data outside the UK without appropriate safeguards.

6. Your Rights

Under UK GDPR, you have the right to access your data, correct inaccurate data, request deletion, restrict processing, object to processing, and data portability.

To exercise these rights, contact: privacy@aircounsel.uk

7. Security

We implement encryption in transit, access controls, audit logging, and secure hosting environments.

No system is 100% secure, but we take reasonable and proportionate measures to protect your data.

8. Contact

AirCounsel
Email: privacy@aircounsel.uk
Website: https://aircounsel.uk